Helpdesk

I'm here for the first time and I have just bought a plug-in(s), how can I download it (them)?

If You're our customer for the first time, You should read instructions below to become familiar with whole procedure.

After buying a plug-in(s) via our Online Shop, apart from message from ShareIt, you're supposed to receive a message from D16 Group with confirmation that transaction has been completed successfully and your serial number.

If you haven't purchased our product at D16's Online Shop, but instead you've bought it at one of our resellers' shops you should receive your serial number printed on a registration card, sent via email or delivered in one form or another.

Now You need to register in D16 User Area, it's a place where all our products You bought are gathered to give You possibility for downloading them anytime You want (for first installation, when update is released, you need to re-install software etc)

Go to https://userarea.d16.pl

  • Click the Create New Account link
  • Paste serial number You received by email and click Go button
  • A form with Your personal details will be shown, just click Proceed button. In a case You didn't buy a product via ShareIt, but at one of our resellers, You'll need to fill out the form with Your personal details. It's very important to give a valid email address.
  • Now, Your account has been created and you're automatically logged-in to it. Also your temporary password to User Area account is sent via email at the address given by You.

If You bought bundled products, all products included to that bundle will appear in your User Area account.

If You purchased more than one product (received more than one serial number), the remaining products you need to add to the existing User Area account, instead of creating new account. To do that you need to use Register new product button to add license to existing account. Detailed explanation how to add licenses to existing account you can find there:

http://helpdesk.d16.pl/knowledge_base/article/9

Important!

If You use wire transfer (payment method) it takes few days (usually about a week) to complete transaction, namely the time between notification from ShareIt and email with serial number from us.

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