Helpdesk

I'm returning customer (i have account at User Area) and i purchased product(s) at d16 online shop. How to add it (them) to the existing account?

After purchasing anything at our online shop you're supposed to receive serial number(s), to be able to download product(s) you purchased you need to add/register it (them) at D16 User Area.

  1. First you need to log-in there
  2. After then, please use Register new product button in order to add license to your account

  3. Paste the serial number you've received and click Register button

New license should appear in the list at the main page of your User Area If you purchased more than one product, repeat whole procedure serveral times, one time per each serial number you've received.

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