You can find the answers to many questions here, it’s very likely someone before experienced the same problem as you do. Otherwise you can also submit an issue ticket and wait for our help.
This article concerns Mac OS X users only
Officially not and we do recommend to withhold with ugrading, but if you've already done it or got computer with Catalina preinstalled it's possible our plug-ins may work if host application you use supports new macOS version.
Most of the problems with Catalina comes from the fact some of applications still have parts of code written for 32-Bit architecture, while Catalina doesn't support 32-Bit code any longer. Our plug-ins code base is 64bit. So if host app you use is Catalina ready, you shouldn't exprience issues with our plug-ins once they're installed. And here comes installation ....
Another issue is notarization, which our plug-ins still lack of. So if you try to run .pkg file (installer) under Catalina you're very likely be presented with message like "The program can contain virus, contact the deliver to update the program", or something similar. If you've downloaded installer from our servers you don't have to worry about viruses, our installators are safe, but the message is result of lack of app notarization.
To overcome that please do Ctrl + Mouse Click on the
.pkg file and select Open from contextual menu.
So far so good? ... nothing is perfect and here comes part three.
New approach to security requires host applications to have priviledges for specific type of actions when interacting with the system (network access or file access). The bad news is plug-ins can't override them, so if plug-in will need to communicate to system directly (like access to a file or network) and host application will lack of this priviledge it will likely lead to a crash. So keep that in mind when used non-notarized host application.
Use the search or contact our staff:Submit a ticket