You can find the answers to many questions here, it’s very likely someone before experienced the same problem as you do. Otherwise you can also submit an issue ticket and wait for our help.
Last update May 31, 2021
Following refund policy applies only for purchases made at our online shop only. If you've purchased D16 product elsewhere you need to contact your dealer and request a refund on their conditions.
We approve refunds for purchases up to 30 days old in situations when; unsolvable technical issue occurs in our product (like a bug); which also originates in the product; that makes impossible to use the product (e.g. causing a crash); when all system requirements described at the product's page are met at the moment of purchase.
Here you can find system requirements gathered up for all our products: Compatibilty chart
Use the search or contact our staff:Submit a ticket