You can find the answers to many questions here, it’s very likely someone before experienced the same problem as you do. Otherwise you can also submit an issue ticket and wait for our help.
This article concerns Windows users only
The most likely reason is that you use 32bit host application, but you chose the 64bit plug-in installer. You need to uninstall 64bit version of our software and install 32bit one.
Use the search or contact our staff:Submit a ticket