You can find the answers to many questions here, it’s very likely someone before experienced the same problem as you do. Otherwise you can also submit an issue ticket and wait for our help.
This article concerns Mac OS X users only
You need to be sure you use the latest versions of D16 plug-ins, since Logic Pro X utilizes 64-Bit architecture exclusively and older versions of our products were available as 32-Bit plug-ins only, which aren't compatible with the latest version of Logic Pro. If that's the case, please log-in to the User Area and grab the latest versions of our plug-ins.
Use the search or contact our staff:Submit a ticket