You can find the answers to many questions here, it’s very likely someone before experienced the same problem as you do. Otherwise you can also submit an issue ticket and wait for our help.
Few of our products are compatible with Pro Tools already and only for the Pro Tools versions supporting AAX plug-in format. Check out few things before purchase / use:
To make sure which our products are available as AAX plug-ins and whether your DAW meets system requirements.
What edition of Pro Tools you use
Check whether by any chance you're not using Pro Tools First, because our software is not compatible with it:
The compatibility with AAX format for the D16 products that aren't ready for Pro Tools yet will be ensured within upcoming 2.x upgrades (not updates) - but no specific dates at the moment.
Use the search or contact our staff:Submit a ticket