You can find the answers to many questions here, it’s very likely someone before experienced the same problem as you do. Otherwise you can also submit an issue ticket and wait for our help.
We do create software as Propellerheads' Rack Extensions as well, however we develop and sell it as separate line of products (even though, some of the names in VST/AU/AAX branch are the same as in our Rack Extensions line).
Check out our offer of Rack Extension compatible products here: http://d16.pl/rack_extensions
Use the search or contact our staff:Submit a ticket