You can find the answers to many questions here, it’s very likely someone before experienced the same problem as you do. Otherwise you can also submit an issue ticket and wait for our help.
This article concerns Mac OS X users only
if you've installed our plug-in on Mac OS X 10.13 (High Sierra) and can't access AU format in your Host application despite your workstation meets compatibility requirements, please reboot / restart your computer. You should be able to access the plug-in after you do so and re-launch hosting app.
It's quote common issue across most plug-in vendors.
Use the search or contact our staff:Submit a ticket