You can find the answers to many questions here, it’s very likely someone before experienced the same problem as you do. Otherwise you can also submit an issue ticket and wait for our help.
Last update November 10, 2023 / This article concerns Mac OS X users only
If you are going to use or already use a MacOS Big Sur or newer version please read this article.
Due to Apple’s policy to release new operating systems which don’t ensure backward compatibility some of our products don’t work properly on Big Sur / Monterey / Ventura / Sonoma.
First thing is to be sure whether your host app is fully compatible with Big Sur / Monterey / Ventura / Sonoma – if it’s not, it can cause the problems with our plugins no matter whether they work fine or not.
Plugins which are compatible with Big Sur, Monterey, Ventura and Sonoma:
If you’re using only the plugins above you don’t need to worry.
Also note, that the latest versions of the plug-ins listed above (except PunchBox) are natively compatible with M1 processors (delivered as universal binaries Intel / ARM). PunchBox however is available as Intel build only, so on M1 based machines, it works in Rosetta emulation mode, but the plugin remain fully functional.
Plugins which ARE NOT compatible with Big Sur or Monterey or Ventura or Sonoma:
We're working on upgrades of all these plug-ins, which will cover also Big Sur / Monterey / Ventura / Sonoma OS compatibility. It'll be major, paid upgrades with upgrade & crossgrade path available. Maintenance for current versions will be discontinued then.
If you use any of these plugins and considering upgrade your macOS to Big Sur / Monterey / Ventura / Sonoma, we advise to hold on as long as possible.
If you bought any of them without checking Big Sur / Monterey / Ventura / Sonoma compatibility, you can request a refund according to the policy available at: https://d16.pl/refunds
If you bought the plugin long time ago and upgraded to Big Sur / Monterey / Ventura / Sonoma without checking the compatibility, the only option is to downgrade your OS or switch to a machine that meets the system requirements.
Use the search or contact our staff:Submit a ticket