Experiencing an issue? check the FAQ

Welcome! As a first-time customer, please follow the instructions below to familiarize yourself with the process.

After purchasing a plug-in via our online shop, you will receive a receipt from FastSpring as well as a separate email from D16 Group containing your serial numbers. Depending on the payment method, this may take from a few minutes (for credit card or PayPal payments) to up to two weeks (for wire transfers or checks).

If you purchased our products through a reseller, you should receive your serial numbers directly from them in their preferred delivery format.

Now, you need to create an account in our User Area, where you can manage and download all your purchased products whenever you need (for initial installation, updates, re-installations, etc.).

• Visit https://userarea.d16.pl

  

• Click Sign Up button

• Complete the registration form and click Create.

• Check your email for an activation link. Click the link to activate your User Area account.

• Log in and use the Add License button to add all your serial numbers to your license pool.

If you purchased a bundle, all products included in the bundle will appear in your User Area account.

For multiple products (i.e., if you received more than one serial number), please add each serial number separately.