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Category

Licensing, Registration - User Area

Answers to most frequently asked questions about licensing, problems with registration our software at User Area.

Solutions

• How to register and activate product using License Key file (for legacy products)?
• How to register and activate product with online / offline method (for current product versions)?
• I received serial number(s), what to do to be able to download the product?
• I tried to use password recovery option at User Area, but no email arrives
• Am I allowed to transfer the licence to other person?
• How can i unsubscribe from your newsletter (I do have account at User Area)?
• I can't get to the userarea.d16.pl service on macOS using any browser
• I can't get to the userarea.d16.pl service on Windows using any browser
• I can't use password recovery option at User Area because i don't have access to the email address anylonger
• I forgot log-in details to my User Area, can't get to my account.
• I received gift code where can I realize it?
• I'm returning customer (i have account at User Area) and i purchased product(s) at d16 online shop. How to add it (them) to the existing account?
• I've just purchased a plug-in. How can I download it?
• When i try to register license at User Area, i get message that serial number is invalid / unrecognized

Category-specific issues