Experiencing an issue? check the FAQ

Category

Purchase

Solutions to problems with purchasing the software, receiving order confirmations etc.

Solutions

• Can I apply for EDU discount?
• I bought products from Your online shop and haven't received anything, what's going on?
• Product upgrade discount policy
• What's D16 refund policy?
• Are the prices of your products net or gross?
• Can i use two or more coupons on a single product?
• Does D16 produce or sell hardware instruments / effects?
• How to use coupon code at D16 online shop?
• How to use shopping cart at online shop?
• I use PayPal method and get higher exchange currency ratio than expected?
• I want to purchase in USD but the price is higher than EUR price with official exchange rate applied?
• I'd like to receive invoice / receipt for purchased product(s)
• I'm active VAT UE payer, so why the price isn't reduced by the amount of the tax during purchase (B2B)?
• I'm returning customer, but my User Area log-in details doesn't work at online shop / checkout
• If I purchase Slate Digital's version of Repeater, do I receive D16's licensed version as well (and vice versa)?
• If I purchase VST / AU / AAX version of a plug-in, will I get an access to Rack Extension version (and vice versa)